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Customer Service - Meridian Furniture

Care & Maintenance

At Meridian we sell the highest quality furnishings using only the finest fabrics and materials. And by following our basic care and maintenance guidelines you will be able to enjoy your new purchase for many years to come.

To keep your furniture looking its best, there are a number of general factors to take into consideration. From the location of your furniture, to the way you use it can all affect its preservation and longevity.

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Re-upholstery & Maintenance

As well as ourstand alone and bespoke products, we also provide a fast and efficient re-upholstery and maintenance service for fixed seating and loose upholstered furniture. Going above and beyond is the cornerstone of who we are at Meridian and is why we are also happy to source additional bespoke products for our customers, helping you find those extra special items and finishing touches to give your final project the real wow factor.

Fabric Library

Due to our extensive fabric library, the sky really is the limit when it comes to picking the perfect finish for your furniture. We work with a wide range of fabric suppliers to offer an unlimited choice of texture and colour to define your furniture and create memorable and iconic designs.

From vibrant velvets, wonderful weaves and luxurious linens, sumptuous silks and leathers, our range means we are able to offer something for everyone. And with the expertise of our interior consultants,we select up to 20 bestselling fabrics from the world’s top luxury textile houses every year to lead our collections with, helping us stay up to date and on trend.

And if you need a bit of help choosing, our skilled fabric coordinators are on hand to help you pick something perfect for you. We also provide free samples meaning you can view the fabric from the comfort of your own home. Equally if there is something you have specific in mind that we don’t stock, we would be delighted to help you source it. Simply tell us the supplier name and sample reference code and we will order it in at a highly competitive price. All fabrics sourced are fully compliant with UK fire and safety regulations.

White Glove Delivery

Creating beautiful furniture is just the beginning at Meridian. From the minute you get in touch with us right through to the installation of your finished piece, we aim to provide the highest possible levels of service at every stage of the buying process. Our pledge to quality help us maintain superior levels of service from beginning to end which is why we are proud to offer a white glove delivery service for our customers.

Quality Control

Before items leave our workshop, each piece is meticulously checked by our team of experts. Only when we are happy will it be given the Meridian mark of approval! It’s then carefully packaged by our team for delivery.

For delivery ease, for made-to order items, we also offer an onsite assembly service if required.

Delivery

Our trusted delivery team have the skills and knowledge to handle your order with complete care, from the minute it leaves our factory, to the moment it’s delivered to your warehouse or drop shipped direct to your customer. Our comprehensive and friendly service means we are able to fully unpack and install your furniture in a room of your choice. Once your furniture is in situ, we will then clear away any packaging and conduct a full quality assessment check only signing off the job when you are completely happy.

Large Orders

Through partnership with our trusted logistics service firm, we are also equipped to fulfil large scale orders too. With access to 7.5 tonne and artic lorries, your items can be delivered direct to your warehouse or chosen venue.

Customer services

On the very rare occasion, that something isn’t 100% perfect, our friendly customer services team will be available to help you resolve any issue. Afterall, quality, service and customer satisfaction is at the heart of everything we do at Meridian.